Privacy Policy

This Privacy Policy ("Policy") describes how Social Freak Ltd (Company No. 14659411), hereinafter referred to as "we," "us," or "our," collects, uses, and protects the personally identifiable information ("Personal Information") you ("User," "you," or "your") may provide through our website and services. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy applies to our website and all products and services offered by Social Freak Ltd.

1. Introduction

We are committed to protecting your privacy and ensuring that your Personal Information is handled in a safe and responsible manner. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Definitions

  1. "Personal Information": Any information that can be used to identify an individual, directly or indirectly.
  2. "Non-Personal Information": Information that cannot be used to identify an individual.
  3. "Processing": Any operation performed on Personal Information, such as collection, recording, storage, use, disclosure, etc.
  4. "Data Controller": The entity that determines the purposes and means of processing Personal Information.
  5. "Data Processor": The entity that processes Personal Information on behalf of the Data Controller.
  6. "User": Any individual who uses our website or services.

3. Collection of Information

3.1. Personal Information

We may collect the following Personal Information when you interact with us:

3.2. Non-Personal Information

When you visit our website, our servers automatically record certain Non-Personal Information. This includes data such as:

We do not store your device's IP address.

4. Use and Processing of Collected Information

4.1. Personal Information

We use your Personal Information for the following purposes:

  1. Provision of Services: To fulfill our contractual obligations and deliver the services you have requested.
  2. Communication: To contact you regarding your account, projects, or to respond to inquiries.
  3. Billing and Payments: To process payments, invoices, and manage accounts.
  4. Marketing: To send promotional materials, newsletters, and information about our services, subject to your consent.
  5. Legal Compliance: To comply with legal obligations, court orders, or regulatory requirements.
  6. Security: To protect against fraud, unauthorized access, and to ensure the security of our systems.

4.2. Non-Personal Information

Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

5. Legal Basis for Processing

We process your Personal Information based on the following legal grounds under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

6. Your Rights

You may exercise certain rights regarding your Personal Information processed by us:

  1. Right to Withdraw Consent: You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Information.
  2. Right to Object to Processing: You have the right to object to the processing of your Personal Information if the processing is carried out on a legal basis other than consent.
  3. Right to Access: You have the right to learn if your Personal Information is being processed by us, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Personal Information undergoing processing.
  4. Right to Rectification: You have the right to verify the accuracy of your Personal Information and ask for it to be updated or corrected.
  5. Right to Restrict Processing: Under certain circumstances, you have the right to restrict the processing of your Personal Information, in which case, we will not process your Personal Information for any purpose other than storing it.
  6. Right to Erasure: Under certain circumstances, you have the right to obtain the erasure of your Personal Information from us.
  7. Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
  8. Right to Lodge a Complaint: You have the right to bring a claim before a data protection authority if you believe that we have violated your rights.

7. The Right to Object to Processing

Where Personal Information is processed for a public interest, in the exercise of an official authority vested in us, or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection.

You should know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this Policy.

8. Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that:

  1. There are security and privacy limitations of the Internet which are beyond our control.
  2. The security, integrity, and privacy of any and all information and data exchanged between you and our website cannot be guaranteed.
  3. Any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

9. Data Breach

In the event we become aware that the security of our website has been compromised or users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities.

In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will notify you via email.

10. Data Sharing and Disclosure

We may share your Personal Information with:

  1. Service Providers: Third-party vendors who assist us in providing services, such as payment processors, hosting providers, and email service providers.
  2. Business Partners: Collaborators and subcontractors involved in your projects.
  3. Legal Obligations: Government authorities, regulators, or law enforcement agencies when required by law.
  4. Legal Disclosure: If required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  5. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
  6. Consent: Third parties when you have provided your explicit consent.

11. International Data Transfers

Your Personal Information may be transferred to and processed in countries outside the United Kingdom. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with data protection laws.

12. Data Retention

We retain your Personal Information only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Criteria for determining retention periods include legal obligations, contractual requirements, and our legitimate interests.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe that we have collected Personal Information from a child, please contact us to request deletion.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of third-party sites before providing any Personal Information.

15. Changes and Amendments

We reserve the right to modify this Privacy Policy relating to the website at any time, effective upon posting of an updated version of this Policy on the website. When we do, we will revise the updated date at the bottom of this page. Continued use of the website after any such changes shall constitute your consent to such changes.

16. Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the website, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the website and its services.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: legal@socialfreak.net

18. Effective Date

This Privacy Policy is effective as of 13th February 2022.

19. Jurisdiction and Applicable Law

This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal actions or proceedings arising out of this Privacy Policy shall be brought exclusively in the courts of England and Wales.

20. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and compliance. You may contact the DPO using the information provided in the "Contact Us" section.

21. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Social Freak Ltd regarding the processing of Personal Information and supersedes any prior agreements or understandings.

22. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. No Waiver

Our failure to enforce any right or provision of this Privacy Policy shall not be considered a waiver of those rights.

24. Interpretation

Any ambiguities in the interpretation of this Privacy Policy shall not be construed against the drafting party.

25. Language

This Privacy Policy is drafted in the English language. If this Privacy Policy is translated into any other language, the English language version shall prevail in the event of any conflict between the English version and the translation.

26. Updates and Revisions

We may update this Privacy Policy from time to time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Last updated: 15th September 2024